How do I cancel my club's subscription?

Cancelling your Bookclubber subscription is a straightforward process, and we’re here to guide you through it! Whether you subscribed via our website or through the app, you have the flexibility to cancel your Bookclubber Premium, Pro, or Pro Plus subscription at any time. Here’s how to do it based on your subscription method:

TABLE OF CONTENTS

• If You Subscribed on Our Website
• If You Subscribed via the App
• How To Tell If You Subscribed via the Website or the App
• Important Notes

If You Subscribed on Our Website:

1. Log into Your Account: Start by logging into your Bookclubber account on our website.
2. Access Club Settings: Navigate to your club, and then go to Club Settings at the bottom of the navigation bar. 
3. Cancel Subscription: Within the Club Settings, look for the subscription management section. Here, you will find the option to cancel your subscription. Follow the prompts to complete the cancellation process.

If You Subscribed via the App:

We recommend starting from within the Bookclubs app rather than going straight to your phone's app store. It only takes a moment, and it helps us understand why you're leaving so we can keep improving Bookclubs.

1. Open the Bookclubs app: Start by going to your club's Club Settings.
2. Tap "Cancel Subscription:" Let us know your reason for canceling, plus any other feedback you'd like to share. 
3. Confirm cancelation via the app store: Tap "Cancel My Subscription" to confirm. This will open your phone's app store — Apple's Subscriptions page or Google Play's Subscriptions page — where you'll complete the cancellation.

You can also skip straight to your phone's app store and cancel from your Subscriptions there without going through the app first.

• Step-by-step instructions for Apple App Store
• Step-by-step instructions for Google Play Store 

How To Tell If You Subscribed via the Website or the App:

Visit the Club Settings for the club whose subscription you want to cancel.  

• If you subscribed on the website: When you go to Club Settings in the website, you'll see multiple buttons to manage your subscription, including "Cancel."  When you go to Club Settings in the app, you'll see a message saying "Manage your subscription on our website" instead.
• If you subscribed via the app: When you go to Club Settings on our website, you'll see a single button that says "Manage or cancel your subscription from our app." When you go to Club Settings in the app, you'll see multiple buttons to manage your subscription, including "Cancel."

Important Notes:

• Deleting Your Club or Account: If you subscribed via our website, deleting your club or your Bookclubs account will automatically cancel your subscription. However, if you upgraded through the app, you must cancel it directly through the app store.
• Uninstalling the App: Simply deleting the app from your phone will not cancel your subscription. It’s essential to follow the cancellation steps outlined above to ensure you’re no longer charged.

If you have any questions or need further assistance, feel free to reach out to our customer support team. We’re here to help!